Return Policy – Magic Farms
At Magic Farms, we grow and deliver natural, chemical-free produce with utmost care. Due to the perishable nature of our products, we follow a limited but fair return policy to ensure both quality assurance and customer satisfaction.
Eligibility for Returns
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Returns are only accepted for items that are damaged, spoiled, or not as described, and must be reported within 24 hours of delivery.
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To be eligible, the item must be:
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In its original packaging (if applicable)
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Unused and not consumed beyond a reasonable quantity for testing
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Reported with clear photos and order details
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Items Not Eligible for Return
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Items returned without prior approval
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Produce that has been partially consumed or tampered with
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Products damaged due to improper handling or storage after delivery
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Orders raised beyond the 24-hour window from delivery
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Returns due to subjective preferences like taste or size – since natural produce varies
Return Process
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Contact us via WhatsApp, phone, or email within 24 hours of receiving the product.
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Share your order ID, description of the issue, and photographs of the item.
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Our team will assess your return request. If approved, we will:
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Issue a replacement in the next available delivery cycle, OR
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Provide a full/partial refund based on the issue.
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Reverse Pickup
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As we currently operate with local delivery partners, reverse pickup is not available.
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If required, customers may be asked to dispose of the spoiled product safely or return it at a designated drop-off point (if available).
Refund Timeline for Returns
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Once the return is approved, any applicable refund will be processed / credited within 3–5 business days via your original payment method or as store credit.
- Replacement / Exchange product will be delivered in 5-7 business days.
Customer Care
Have an issue with your order?
Reach us at:
+91-8095442220
shop@magicfarms.in
We’re here to help make it right.